Frequently asked questions
How can I track my order?
We use Royal Mail 48-hour tracked service.
Once your order is dispatched, you’ll receive a tracking number.
You can track your parcel here:
https://www.royalmail.com/track-your-item
If you have any trouble tracking your order, feel free to message us – we’re always happy to help, boss!
Can I cancel my order?
Yes boss! If your order hasn’t been packed or shipped yet, we can help update your order details (like address, item, or quantity).
✨But once it’s been processed or dispatched, changes may not be possible!
✅ Please send us your order number and let us know what you’d like to change – we’ll do our best to help!
When will my order be shipped?
Thanks for your order, boss!
We usually ship within 1 working day after you place the order.
Once it’s dispatched, you’ll receive a tracking number via email or message.
If it’s been over 48 hours and you haven’t received a shipping update, feel free to contact us – we’ll check it right away for you! ✅
Why did I not receive my full order?
Oh no boss, sorry about that!
Sometimes, items in your order may be shipped separately due to stock availability or packaging size.
But don’t worry – if something’s missing, it’s most likely on its way!
Please check the tracking info you received – it may show multiple parcels.
If something’s really missing or delayed, send us your order number, and we’ll sort it out for you ASAP
What payment methods do you accept?
We accept the following payment methods on our website:
✅ Credit & Debit Cards (Visa, MasterCard, Amex, etc.)
✅ PayPal
✅ Apple Pay & Google Pay
✅ Shop Pay – for faster and secure checkout
All payments are processed safely, boss. Let us know if you need help at checkout!
Why did my credit card payment fail?
Oh no boss! There could be a few reasons your payment didn’t go through:
1.Card details were entered incorrectly
2.Your bank declined the transaction
3.Insufficient funds
4.Card not supported for international or online payments
5.Temporary connection issue or security block
Here’s what you can try:
✅ Double-check your card info
✅ Try a different card or payment method (like PayPal or Shop Pay)
✅ Contact your bank to make sure everything’s okay
Still having trouble? Let us know and we’ll do our best to help! ✨
Does the price include taxes?
Yes boss! All our prices include taxes, so what you see is what you pay – no extra charges at checkout!
If you need a VAT invoice, just contact us and we’ll be happy to provide it.
Are there any discount codes available?
Yes boss! We love spoiling our shoppers
From time to time, we release special discount codes for new products, seasonal offers, or limited-time deals.
✅ Follow us on TikTok or subscribe to our newsletter to catch them first!
✨ Or message us and we’ll check if there’s any current promo just for you
What payment options can I use?
Great question boss! Here are the payment methods we accept on our website:
✅ Credit & Debit Cards (Visa, MasterCard, Amex, Maestro)
✅ PayPal
✅ Apple Pay & Google Pay
✅ Shop Pay (for fast & secure checkout)
All payments are processed securely – your details are safe with us!
How much is the shipping fee?
For orders over £30, shipping is completely FREE!
For orders under £30, we charge a small shipping fee of £2.99 within the UK.
We use Royal Mail 48-hour tracked service so your goodies arrive safe and sound!
Do you offer international shipping?
Yes boss! We do offer international shipping to selected countries ✈️
However, shipping fees may vary depending on your location and parcel weight.
Feel free to message us with your delivery address, and we’ll check the shipping cost for you!
Which courier service do you use for delivery?
We currently use Royal Mail for all UK deliveries
Your order will be shipped via Royal Mail 48-hour Tracked Service, so you can follow your parcel every step of the way!
Once it’s dispatched, we’ll send you a tracking number so you can check the delivery status anytime. ✨
How long does delivery take?
For UK orders, we use Royal Mail 48-hour Tracked Service
That means your parcel should arrive within 2 working days after dispatch.
We usually ship your order within 1 working day of purchase, so most customers receive their goodies in 2–4 working days total!
(Please note there might be slight delays during busy seasons like holidays.)
